Support and Maintenance

We provide an Outsourced Maintenance & Support service that helps our clients support their existing products and customers easily, while our clients focus on developing in-house expertise in building new products or versions, and to market them. Some of the scenarios where our customers have successfully used this model are:

  • Legacy Platform: The product is on an old technology-set / platform and it is not cost-effective to keep in-house resources on these technologies
  • Older Product Version: There is already a new version out in the market but the current user base of the older version needs to be supported for some length of time.
  • Keep-alive or dead product line: Product lines where there is minimal activity in terms of adding new features but require bug-fixing or small feature enhancement requests.

NexGEN prepares a Maintenance Strategy to suite the clients maintenance requirements. The plan covers their business objectives, support term of the product, expected support volumes and the financial viability plans. Our experts prepare the project outline and measure it with the client’s budget.

Key benefits to our clients:

  • Reduce total cost
  • In-house resources for legacy technologies and platforms
  • Instant support response
  • Less management hassle